[Joint Agency Briefing Paper] Digital Technology & Vulnerable Groups

Executive Summary

This paper represents a collaborative effort led by the Institute for Policy Studies and Media Development (IPS), built upon in-depth consultations with partner organizations and relevant stakeholders. In pursuit of a more inclusive and impactful digital transformation in Vietnam, IPS has undertaken a thorough assessment of the national digital agenda, working closely with key partners to identify the opportunities and challenges faced by social organizations and vulnerable groups. The resulting policy recommendations provide a strategic roadmap that encompasses policy, technical, and cooperation perspectives. Drawing from this collective expertise, the report highlights four pivotal lessons that can guide future action and inspire more equitable digital progress.

① Digital Transformation as a Multi-Component Ecosystem, Requiring Synchronization Between Policy, Technology, and People

② Inclusive Policy Design, Substantive Participation Mechanisms, and Grassroots Support Institutions: Foundations for Effective Digital Transformation with the Key Intermediary Role of SOs

③ Ensuring Digital Rights as a Prerequisite for Greater Public Participation in the Digital Transformation Process, Especially for Vulnerable Groups

④ Establishing Multilevel, Multilayered, and Multilateral Cooperation Mechanisms to Strengthen the Capacity, Voice, and Policy Influence of SOs and Disadvantaged Communities